Case Manager

Position Overview:

The Case Manager reports to the Housing Director and provides direct, trauma-informed, and culturally responsive support to community members. This role focuses on helping Black and Black LGBTQ+ individuals navigate housing, wellness, and other social services, while building trust, advocacy, and long-term stability.

The Case Manager plays a key role in delivering high-quality, accountable, and affirming services that reflect C.T.T. C.O.T.T.O.N.’s values and mission.

Key Responsibilities | Case Manager

Client Support & Advocacy

  • Conduct comprehensive client intakes and needs assessments to develop personalized, actionable care plans.

  • Provide hands-on support in housing navigation, applications for benefits, access to mental health and wellness services, and connection to community resources.

  • Serve as a consistent advocate for clients, helping them navigate complex service systems, landlords, and public agencies.

  • Build and maintain trusting, culturally competent, trauma-informed relationships with clients.

Program Implementation & Monitoring

  • Track and document client progress and outcomes in a secure, organized, and data-informed manner.

  • Identify gaps in services or barriers clients face, and work with the Housing Director and program staff to develop solutions or new program initiatives.

  • Assist in program evaluation, contributing insights to improve service delivery and impact.

Community Engagement & Collaboration

  • Maintain and strengthen partnerships with service providers, landlords, government agencies, and community organizations.

  • Actively participate in coalitions, meetings, and advocacy efforts to support systemic change in housing and social services.

  • Serve as a bridge between clients and community resources, ensuring equitable access and support.

Compliance & Professional Practice

  • Ensure all client records, case notes, and documentation comply with organizational, ethical, and legal standards.

  • Adhere to organizational policies, procedures, and professional codes of conduct.

  • Contribute to a team culture of accountability, equity, trauma-informed care, and continuous improvement.

Who This Role Is For

  • Experienced in case management, social work, or community support, with practical knowledge of housing and social service systems.

  • Skilled in client advocacy, service navigation, and individualized care planning.

  • Knowledgeable about systemic barriers and inequities affecting Black and LGBTQ+ communities.

  • Compassionate, organized, solution-oriented, and committed to values-driven, equitable service.

Compensation & Benefits

  • Salary: $120,000 annually

  • Pay Raises: Built-in, performance- and sustainability-based raises

  • Flexible and hybrid work structure

  • Opportunity to shape and grow a mission-driven organization

How to Apply

Please email info@ctton.org with the following:

  1. Cover Letter

  2. Resume

  3. Four (4) Professional References

Subject Line: Case Manager Application

Applications will be reviewed on a rolling basis.